MAGFrequently asked questions
Everything shoppers ask us before they order. If yours is not here, call or email — we answer both.
Selected products are available to view or try at our New Windsor showroom. Please contact us beforehand to confirm availability.
Pickup is available from our New Windsor base at no charge. Choose pickup at checkout and we will email you as soon as your order is ready.
Yes. Delivery is free to much of Auckland and $15 or $20 further out, depending on your postcode — check yours on our delivery page. Outer Auckland and the rest of New Zealand we still deliver to; the parcel decides the cost out there, so we quote it by hand before you pay.
Please contact us as soon as possible with your order details and clear photos. We will help arrange an appropriate solution.
Warranty coverage varies by product. Please check the individual product page or contact us for more information.
Still stuck?
Call 027 243 2280 or email alexproducts2025@gmail.com. Delivery prices are set out in full on the delivery page.
